Reginald noticed in his work as a customer service representative that the majority of the likert-rating scales available have at least 5 to 9 response alternatives with:
A) reverse coding.
B) alternate forms.
C) variability.
D) verbal descriptors.

Question

Quizplus · Accepted Answer

Likert-rating scales typically have 5 to 9 response alternatives to capture a range of opinions or attitudes, and these alternatives are usually accompanied by verbal descriptors (e.g., "strongly agree," "agree," "neutral," "disagree," "strongly disagree") to clearly communicate the meaning of each response option to respondents.

Reginald Noticed in His Work as a Customer Service Representative