At Trader Joe's, every employee from store clerk to vice president is expected to contribute ideas about how the store is run, and managers are expected to communicate to employees about the goals of the organization. What direction of communication is represented in the example?
A) downward and lateral
B) upward and informal
C) upward and downward
D) lateral and upward

Question

Quizplus · Accepted Answer

The example illustrates upward communication, where employees at all levels are expected to contribute ideas (indicating communication flows from lower to higher levels), and downward communication, where managers communicate organizational goals to employees (indicating communication flows from higher to lower levels).

At Trader Joe's, Every Employee from Store Clerk to Vice