When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced
A) telecommunications.
B) partnering.
C) outsourcing.
D) service shift.
E) bilingual customer service.

Question

Quizplus · Accepted Answer

This scenario is an example of outsourcing, where a company hires an external organization to perform services or create goods that traditionally were performed in-house by the company's own employees and staff. In this case, the Internet provider has outsourced its customer service or technical support to a company located in another country, such as India or Romania.

When You Call Your Internet Provider to Solve a Technical