A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

Name: A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The Met-Expectations model of customer satisfaction does not specify a numerical value like 1.5 as an optimal target. Instead, it suggests that customer satisfaction is determined by the difference between what a customer expects and what the customer perceives they have received.

A Value of 1