Tony Hsieh's most important contribution at Zappos was to
A) immediately change its product mix.
B) develop its segmentation strategy.
C) focus on value-oriented customers.
D) focus on unknown brands.
E) shift to a more transactional focus.

Question

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The Answer of Tony Hsieh's most important contribution at Zappos was to
A) immediately change its product mix.
B) develop its segmentation strategy.
C) focus on value-oriented customers.
D) focus on unknown brands.
E) shift to a more transactional focus.

Tony Hsieh's Most Important Contribution at Zappos Was to