Disney's attention to detail regrading all aspects of the service environment can be considered
A) a revenue generator
B) a competitive advantage
C) part of its vision
D) a strategic plan
Correct Answer:
Verified
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Q53: A lean environment works best in situations
Q54: How can service organizations help guests cope
Q55: Functional congruence refers to
A) form over function
B)
Q56: A plaque at a hotel front desk
Q57: Hospitality managers need to know about the
Q58: A rich environment is best for guests
Q59: McDonald's specially designed Happy Meal box is
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Q62: Which of the following would NOT be
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