The employees who interact with dissatisfied guests must be
A) management
B) emotionally ready to deal with them
C) quick to politely explain how the guest is incorrect
D) empowered enough to give the guest whatever they want to fix the problem
Correct Answer:
Verified
Q26: Cash rewards are better than non-cash rewards
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Q28: Which of the following financial incentives or
Q29: Before offering incentives that can help satisfy
Q30: Which of the following financial incentives or
Q32: Employees are fairly homogenous, which makes leadership
Q33: Achievement needs for employees are defined as
A)
Q34: Employee empowerment can have unintended consequences.
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Q36: One example of an unintended consequence of
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