Although hospitality organizations are reluctant to do so, firing guests may become necessary when
A) They demand too much personalized service.
B) The guest experience is beyond their information-processing capabilities.
C) They endanger employees.
D) They complain about the selection of items.

Question

Quizplus · Accepted Answer

Firing guests may become necessary when they endanger employees. Although other reasons may be frustrating, they are not valid reasons for firing guests. It is important for hospitality organizations to handle guest complaints and provide personalized service as part of their business. However, when a guest's behavior endangers the safety and well-being of employees, action must be taken to protect them.

Although Hospitality Organizations Are Reluctant to Do So, Firing Guests