What is one of the major concerns regarding the increasing use of technology in service and hospitality organizations, especially regarding customer information?
A) information overload
B) expense of data analytics
C) too much reliance on technology for decision making
D) maintaining proper security and protection of collected data

Question

Quizplus · Accepted Answer

With the increasing use of technology in service and hospitality organizations, customer information is being collected at a faster pace than ever before. Therefore, one of the major concerns is how to maintain proper security and protection of collected data from cyber-attacks or data breaches. It is crucial to ensure that sensitive information such as contact information, credit/debit card information, and personal details are kept safe and secure.

What Is One of the Major Concerns Regarding the Increasing