Information embedded in the service environment must be
A) located in various places
B) easily understood by customers
C) hidden from customers
D) hidden from employees

Question

Quizplus · Accepted Answer

Information embedded in the service environment should be easily understandable by customers to enhance their experience and aid in their decision-making processes. Information that is located in various places or hidden from customers can create confusion or frustration, ultimately decreasing customer satisfaction. Hiding information from employees can also negatively impact their ability to provide high-quality service.

Information Embedded in the Service Environment Must Be