One way successfully utilized information systems can help service organizations make the delivery of the guest experience's more effective is by allowing organizations to customize their guest's experiences.
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Q5: Customer-provided information is another source of information
Q6: It is important to share as much
Q7: The service environment directly influences the customer's
Q8: Information can also be considered part of
Q9: The service setting itself does not provide
Q11: Some POS systems can be accessed from
Q12: Combining POS and CRM systems can act
Q13: Decision support systems (DSS) are able to
Q14: Graphics are an important way a service
Q15: Hospitality organizations should adopt the newest technologies
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