Poka-yokes are
A) a proactive/preventive strategy for service mistakes
B) a tool to analyze service mistakes
C) a mechanism that is triggered when a service mistake occurs
D) a system put in place to help dissatisfied guests
Correct Answer:
Verified
Q45: Quality hospitality organizations build the service production
Q46: What does poka-yoke mean in English?
A) Mistake
Q47: Which type of poka-yoke is in play
Q48: A cross-functional organization is characterized by
A) reporting
Q49: The "REAL BOSS" in the service delivery
Q50: Simulations
A) are an imitation of the real
Q51: Jon the Bartender couldn't get through to
Q52: The Universal Service Map is typically _
Q53: The lock on a hotel door is
Q54: The _ guests served and _ the
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