If a customer has just had a comfortable and predictable wait, followed by a subsequent wait that is unpredictable and stressful, the second wait will seem longer than if a well-managed wait had not just occurred.
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Q1: If the people in a line are
Q3: "People don't want to wait in two
Q4: Waits of certain length feel longer than
Q5: The actual waiting time is more important
Q6: When there is short-term high demand, an
Q7: Neither restaurant managers nor guests like to
Q8: The single-channel, multi-phase queue is essentially two
Q9: The best queue type to use is
Q10: Because you never know how many guests
Q11: A queue is just another name for
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