A guest's emotional state can have great impact on how long the wait feels to that guest.
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Q11: A queue is just another name for
Q12: In waiting line discussions, channel means server.
Q13: An example of a single-channel, multi-phase queue
Q14: The design day and the capacity day
Q15: The Rainforest Cafe calls itself "a wild
Q17: Mathematically determining the relationship between the service
Q18: Any waiting-line model must include the number
Q19: When Disney created a special after-hours ticket
Q20: In waiting line discussions, phase means average
Q21: If time and money permit, which strategy
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