The Rainforest Cafe calls itself "a wild place to shop and eat." This expression suggests that it manages the line by diverting its guests rather than doing nothing or closing the doors.
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Q10: Because you never know how many guests
Q11: A queue is just another name for
Q12: In waiting line discussions, channel means server.
Q13: An example of a single-channel, multi-phase queue
Q14: The design day and the capacity day
Q16: A guest's emotional state can have great
Q17: Mathematically determining the relationship between the service
Q18: Any waiting-line model must include the number
Q19: When Disney created a special after-hours ticket
Q20: In waiting line discussions, phase means average
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