Employers should improvise questions when asking guests about their experience because guests are always motivated to tell the whole truth.
Correct Answer:
Verified
Q8: Some hotels actually offer an unconditional 100
Q9: SERVQUAL assesses guest perceptions, not objective reality.
Q10: The good organizations pick one primary method
Q11: A large challenge of line employees assessing
Q12: Simplicity and low cost are two advantages
Q14: "Walking the front" means the servers watch
Q15: The comment cards returned to a restaurant
Q16: A service guarantee is an internal goal
Q17: Servers should be given the comment cards
Q18: Measuring what guests think about a guest
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