The good organizations pick one primary method for measuring quality.
Correct Answer:
Verified
Q5: To try to encourage feedback, some companies
Q6: Mystery shoppers are inexpensive and a useful
Q7: Knowing what errors are being made is
Q8: Some hotels actually offer an unconditional 100
Q9: SERVQUAL assesses guest perceptions, not objective reality.
Q11: A large challenge of line employees assessing
Q12: Simplicity and low cost are two advantages
Q13: Employers should improvise questions when asking guests
Q14: "Walking the front" means the servers watch
Q15: The comment cards returned to a restaurant
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