Describe the benefits of using assertive behaviour as opposed to aggressive behaviour when trying to achieve an outcome.
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Q6: According to DeVito (2011), there are five
Q7: Providing an option for alternative acceptable behaviour
Q8: Individuals share and conform to attitudes, beliefs,
Q9: The communication within a society is regulated
Q10: Acknowledging cultural differences:
A) is necessary to send
Q12: How the receiver interprets a message is
Q13: The most effective way to start an
Q14: Successful 'I' statements interpret another person's conduct.
Q15: Aggressive and assertive behaviour can both be
Q16: The purpose of listening is to:
A) store,
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