Successful 'I' statements interpret another person's conduct.
Correct Answer:
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Q9: The communication within a society is regulated
Q10: Acknowledging cultural differences:
A) is necessary to send
Q11: Describe the benefits of using assertive behaviour
Q12: How the receiver interprets a message is
Q13: The most effective way to start an
Q15: Aggressive and assertive behaviour can both be
Q16: The purpose of listening is to:
A) store,
Q17: Consideration by a person communicating for the
Q18: Assertive behaviour is:
A) balancing the needs of
Q19: Devaluing the contribution of others is a
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