It is claimed that a successful manager must master five key areas of competency to develop emotional intelligence. Identify and discuss each area, giving examples of how the skills involved can enhance workplace performance.
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Q23: Pursuing organisational goals beyond that which is
Q24: Self-respect and respect for others are the
Q25: Self-concept, or how people see themselves, influences
Q26: Employees who are self-regulating are able to
Q27: Define the concept of emotional intelligence. Discuss
Q29: Self-awareness is associated with
A) emotional awareness
B) others'
Q30: Taking an active interest in someone's concerns
Q31: Amongst other things, the complexity in the
Q32: Fully functioning people are open to experience
Q33: How people know, feel and are able
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