To create a positive impression and foster goodwill towards an organisation, staff need to
A) acknowledge and greet customers appropriately.
B) listen to customers' expressions of their needs with respect.
C) know their product and the service they are delivering.
D) All of the above

Question

Quizplus · Accepted Answer

All three options are crucial in creating a positive impression and fostering goodwill towards an organisation. Acknowledging and greeting customers appropriately sets a friendly tone, while listening to their needs with respect ensures that they feel heard and valued. Knowing the product and service being delivered allows for accurate and efficient assistance, increasing customer satisfaction.

To Create a Positive Impression and Foster Goodwill Towards an Organisation