Routine replies and positive messages should close with ________.
A) a sincere apology for the trouble caused
B) an expression of appreciation or goodwill
C) a detailed explanation of the request
D) a mention of the consequences of non-compliance

Question

Quizplus · Accepted Answer

Closing routine replies and positive messages with an expression of appreciation or goodwill helps to maintain a positive relationship with the recipient and leaves a good impression. It also helps to create a friendly tone in the communication. A sincere apology for the trouble caused or a detailed explanation of the request may not always be necessary, and mentioning the consequences of non-compliance can come across as threatening or negative.

Routine Replies and Positive Messages Should Close with ________