The content and tone are essentially the same for negative messages.
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Q63: An effective buffer is a neutral,noncontroversial statement,unrelated
Q72: When using the indirect approach in organizing
Q90: An important aspect of a positive close
Q92: To help repair damage to the relationship
Q93: You should use the indirect approach in
Q96: Many provinces and territories have laws that
Q97: The indirect approach is meant to obscure
Q98: You should always apologize when delivering bad
Q99: You're never under any obligation to provide
Q100: When done poorly, the indirect approach can
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