Question 1

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-a time set aside for schedule updates, upgrades, and other network maintenance procedures

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 2

Whether your problem and proposed solution affects an entire network or just a few users, you must devise a ___________________ plan so that you can return things to their original state if the solution doesn't work.

Accepted Answer

The answer of Whether your problem and proposed solution affects...

Question 3

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-a step in the troubleshooting process in which the technician must call in more experienced technicians

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 4

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-issues an electrical signal on a wire, and a probe detects the signal

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 5

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-doesn't mark files as backed up

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 6

If you can't ping the default _______________, you won't be able to send packets outside your local LAN.

Accepted Answer

The answer of If you can't ping the default _______________,...

Question 7

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-instructions on how to undo an upgrade if problems occur

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 8

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions, if any.

Accepted Answer

The answer of A ________________ base is a searchable database...

Question 9

A junior network administrator tells you that he can ping a DNS server successfully using its IP address, but he has not tested domain name lookups. What utility on the command line would you suggest your colleague use next?

Accepted Answer

The best choice is nslookup, as it is used to test domain name lookups and is commonly used to troubleshoot DNS issues. The other options (ipconfig, nbtstat, traceroute) do not provide information specifically related to domain name resolution.

Question 10

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-a business continuity option in which a physical location has all the infrastructure in place and configured, and data is synchronized and up to date

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 11

With a ___________ site, you just need to load the most current data from backup and you're ready to go.

Accepted Answer

The answer of With a ___________ site, you just need...

Question 12

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-does mark files as backed up

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 13

You have several network devices that support SNMP and RMON. What type of network troubleshooting tool should you use to take advantage of those capabilities?

Accepted Answer

A network monitor would be the best choice to take advantage of SNMP and RMON capabilities. SNMP (Simple Network Management Protocol) is used to monitor and manage network devices, while RMON (Remote Monitoring) provides more detailed network statistics. A network monitor can use these protocols to gather data and provide analysis for troubleshooting purposes. A port scanner is used to identify open ports on network devices, a ping scanner checks if devices are available, and a TDR (Time Domain Reflectometer) is used for cable testing.

Question 14

What does the ping message "Destination host unreachable" message mean?

Accepted Answer

The answer of What does the ping message "Destination host...

Question 15

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgments, or duplicate acknowledgments?

Accepted Answer

Protocol analyzers are specifically designed to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgments or duplicate acknowledgments. They analyze network traffic and provide detailed information about how protocols are behaving in order to identify and solve problems. The other options (B, C, and D) are not specifically designed for this type of troubleshooting.

Question 16

The tracert command would be best suited for which of the following tasks?

Accepted Answer

The tracert command is used to locate bottlenecks in an internetwork by tracing the route that packets take between two nodes. It helps to identify where delays or failures are occurring in the network by showing the time it takes for packets to travel between each hop. It is not well suited for testing layer 3 connectivity with a locally connected host, testing DNS settings or determining network bandwidth.

Question 17

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install an _________________ power supply.

Accepted Answer

The answer of To eliminate the potential problems caused by...

Question 18

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-documenting and managing network changes, including IP addressing and moving devices

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 19

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-a backup designed to allow restoring the system disk directly from backup media without having to install the OS and backup software first

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 20

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-measures the total cable length

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Quiz 14: Troubleshooting and Support

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -a time set aside for schedule updates, upgrades, and other network maintenance procedures

Whether your problem and proposed solution affects an entire network or just a few users, you must devise a ___________________ plan so that you can return things to their original state if the solution doesn't work.

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -issues an electrical signal on a wire, and a probe detects the signal

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -doesn't mark files as backed up

If you can't ping the default _______________, you won't be able to send packets outside your local LAN.

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -instructions on how to undo an upgrade if problems occur

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions, if any.

A junior network administrator tells you that he can ping a DNS server successfully using its IP address, but he has not tested domain name lookups. What utility on the command line would you suggest your colleague use next?

With a ___________ site, you just need to load the most current data from backup and you're ready to go.

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -does mark files as backed up

You have several network devices that support SNMP and RMON. What type of network troubleshooting tool should you use to take advantage of those capabilities?

What does the ping message "Destination host unreachable" message mean?

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgments, or duplicate acknowledgments?

The tracert command would be best suited for which of the following tasks?

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install an _________________ power supply.

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -documenting and managing network changes, including IP addressing and moving devices

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -measures the total cable length