Which of the following techniques can be used to identify those problems that customers or end users do not know they have at present?
A) The use of focus groups
B) Scenario analysis
C) Role playing
D) Product function analysis

Question

Quizplus · Accepted Answer

Scenario analysis involves creating hypothetical scenarios or situations that could arise in the future and evaluating how the product or service would perform in those scenarios. This technique can help uncover potential problems or pain points that customers or end users may not be aware of yet.

Which of the Following Techniques Can Be Used to Identify