"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:
A) Vilfredo Pareto.
B) Armand Feigenbaum.
C) Joseph M. Juran.
D) W. Edwards Deming.
E) Philip B. Crosby.

Question

Quizplus · Accepted Answer

This statement reflects the philosophy of W. Edwards Deming, who emphasized that the quality of products is primarily determined by the quality of the process used to make them. He argued that workers can only produce products within the constraints of the process capabilities, highlighting the importance of continuous improvement of processes to achieve higher quality.

"The Employee Cannot Produce Products That on Average Exceed the Quality