In mass service and professional service, the operations manager should focus extensively on:
A) automation.
B) equipment maintenance.
C) sophisticated scheduling.
D) human resources.
E) cost-cutting initiatives.

Question

Quizplus · Accepted Answer

In both mass service and professional service, the quality of service depends largely on the human resources involved. Therefore, the operations manager should focus extensively on human resources, including recruitment, training, and retention, to ensure that the staff is motivated, skilled, and committed to delivering high-quality service.

In Mass Service and Professional Service, the Operations Manager Should