One of the main challenges in developing the proper culture for TQM is to:
A) define customer for each employee.
B) suspend reward systems based on quantity.
C) institute an equitable employee recognition program.
D) get buy-in from the customer.

Question

Quizplus · Accepted Answer

Defining the customer for each employee is crucial in developing the proper culture for Total Quality Management (TQM) because it helps employees understand for whom they are improving processes and quality, aligning their efforts with customer satisfaction and organizational goals.

One of the Main Challenges in Developing the Proper Culture