Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization?
A) Output can be inventoried.
B) The response time is longer.
C) There is less customer contact.
D) Quality is not easily measured.

Question

Quizplus · Accepted Answer

Services are intangible and are often produced and consumed simultaneously, making the quality of the service more subjective and harder to measure compared to the quality of manufactured goods, which can be more easily quantified through specific metrics.

Which One of the Following Statements Is More of a General