
Scenario E.1
SimQuick is being used to simulate the following bank process:
Customer arrivals at the Entrance Door of the bank with an average time between arrivals of 2.5 minutes. The Line Buffer holds 6 customers. If a customer arrives and the buffer line is filled, the customer leaves. The Work Station Teller's processing time per customer is normally distributed, with a mean of 3.0 minutes and a standard deviation of 0.5 minutes. The Served Customer Buffer in the flow chart is used to count the number of customers processed during the period simulated. A 2-hour period was simulated.
The SimQuick simulation is run, and the results are as follows:
-Use the information in Scenario E.1. On average, approximately how many customers were waiting in line during the 2-hour simulation period?
A) 5
B) 4
C) 3
D) 2
Correct Answer:
Verified
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