Question 1

Noel, the CEO of a firm operating in the electronics industry, wants to change the environmental trends, store keeping facilities, and distribution strategy by creating a new plan for the production plant immediately. This need for change can be achieved by _________.
A)generating urgency
B)building a guiding coalition
C)creating a response profile
D)refreezing

Accepted Answer

Generating urgency is the best choice because the CEO wants to make changes immediately and this requires a sense of urgency to be created in the organization. This will help to motivate and mobilize employees to support the change initiative. Building a guiding coalition, creating a response profile, and refreezing are all important steps in the change process, but generating urgency is the first and most important step to take when initiating change.

Question 2

When an organizational element or practice is made so essential that its value is taken for granted, it is referred to as _________.
A)generating a sense of urgency
B)building a guiding coalition
C)creating a vision
D)institutionalizing change

Accepted Answer

Institutionalizing change refers to embedding a change in the organizational culture or practices to the extent that it becomes the norm and the value it brings is taken for granted. This ensures that the change is sustainable in the long term.

Question 3

Which of the following statements is true of the refreezing phase of organizational change?
A)It allows organizations to maintain the progress they made through change.
B)It involves formalizing and institutionalizing new behaviors, methods, processes, or routines.
C)It is the phase where an organization engages in a trial and error process.
D)It provides the fundamental motivation for change.

Accepted Answer

The refreezing phase of organizational change involves formalizing and institutionalizing new behaviors, methods, processes, or routines. This allows organizations to maintain the progress they made through change and ensure that the changes become part of the organization's culture and way of doing things. The other options are not accurate descriptions of the refreezing phase.

Question 4

A well-established pharmaceutical company has built a number of mechanisms to promote innovation. As part of this initiative, it provided an opportunity to its employees to work on projects that interest them. It also arranged for a weekly brainstorming session to gather and consolidate innovative ideas and approaches. This is an example of _________.
A)empowering individuals
B)building a guiding coalition
C)creating a response profile
D)communicating a vision

Accepted Answer

Providing employees with the opportunity to work on projects that interest them and arranging for a weekly brainstorming session to gather innovative ideas and approaches is an example of empowering individuals, which is a mechanism to promote innovation.

Question 5

Gonzalez Inc., a leather-processing company, realizes that the current strategies have decreased the productivity. It makes a clear break with past actions and develops new strategies to be successful. Which of the following phases of organizational change is best exemplified in this case?
A)Unfreezing
B)Hard triangle
C)Soft square
D)Changing

Accepted Answer

Unfreezing is the first phase of organizational change, where a company realizes current methods are not effective and prepares to adopt new strategies or changes. This phase involves acknowledging the need for change and creating a motivation to move away from the current state.

Question 6

Clinton Corp., a global fashion brand, has shifted its focus primarily to the elements of style, skills, staffing, and shared values. Owing to the nature of these elements, the organization realizes that it will take a long time to influence and change the work environment. In the context of the 7 S model of organizational alignment, which of the following best exemplifies Clinton's approach?
A)Scorecard
B)Hard triangle
C)Guiding coalition
D)Soft square

Accepted Answer

Clinton Corp.'s shift in focus to elements such as style, skills, staffing, and shared values indicates a soft approach to organizational alignment, which is represented by the soft square in the 7 S model. This approach involves a focus on cultural and behavioral aspects of the organization, which can take longer to change but can ultimately lead to sustainable transformation.

Question 7

Robinson Inc., a manufacturer of smartphones, focuses on moving from its one set of strategic plans to another by increasingly engaging itself with customer services. It feels that it is important to increase the quality of products to increase and retain its customer base. Which of the following phases of organizational change is exemplified in this case?
A)Unfreezing
B)Hard triangle
C)Changing
D)Refreezing

Accepted Answer

The case exemplifies the changing phase of organizational change, where the organization is implementing a new set of strategic plans focused on increasing customer services and product quality.

Question 8

Jackson Inc., a manufacturer of high-end bikes, creates a new set of plans to improve the production rate. In the process, it realizes that it is not clear which new behaviors will work. Hence, Jackson decides to adopt a trial and error method to determine the best course of action. Which of the following phases of organizational change is exemplified in this case?
A)Unfreezing
B)Hard triangle
C)Changing
D)Refreezing

Accepted Answer

The phase of changing is exemplified here as the organization is trying to adopt a new method to improve its production rate and is experimenting with trial and error to determine the best approach. Unfreezing phase involves creating a need for change, hard triangle involves a power struggle between different groups in the organization, and refreezing involves stabilizing the changes and making them a part of the organizational culture.

Question 9

Austin Inc., a media firm, wants to link its employees' day-to-day activities to its impact on the overall strategy. Which of the following will help the company in this case?
A)Empowerment of action
B)Principle of line of sight
C)Creation of a response profile
D)Communication of a vision

Accepted Answer

The principle of line of sight helps to align individual goals and actions with the overall strategy. This creates a clear connection between daily activities of employees and the impact on the company's objectives.

Question 10

Which of the following statements is true of the changing phase of organizational change?
A)It entails moving away from certain actions, policies, or strategies before adopting anything new.
B)It means moving from one set of behaviors and activities to another.
C)It involves formalizing and institutionalizing new behaviors, methods, processes, or routines.
D)It provides the fundamental motivation for change.

Accepted Answer

The changing phase of organizational change involves moving from one set of behaviors and activities to another. This may include discontinuing old policies or strategies before introducing new ones. Formalizing and institutionalizing new behaviors or processes is more characteristic of the institutionalization phase. Fundamental motivation for change is typically found in the preparation phase.

Question 11

Which of the following statements is true about the principle of line of sight?
A)It helps to overcome the limited perspectives of individual organizational members.
B)It means moving from one set of behaviors and activities to another.
C)It is often successful by trial and error.
D)It provides the fundamental motivation for change.

Accepted Answer

The principle of line of sight refers to the idea that all members of an organization should have a clear understanding of the organization's goals and objectives, as well as how their individual work contributes to those goals. It helps to overcome limited perspectives by ensuring that everyone is aligned and working towards the same objectives.

Question 12

The CEO of a well-established firm stresses on the need for change in the production pattern for the betterment of the company. He is supported by a group of influential people from all levels in the organization who work to lead the change effort. This is an example of _________.
A)generation of urgency
B)building a guiding coalition
C)creation of a response profile
D)refreezing

Accepted Answer

This is an example of building a guiding coalition, as the CEO is supported by a group of influential people across different levels of the organization to lead the change effort.

Question 13

Rimezine Inc., a pharmaceutical company, incurred losses in the current quarter due to low customer demand. It recognized and publicly admitted that the current strategies of the company are not producing acceptable results. The company is in the ________ phase of organizational change.
A)unfreezing
B)hard triangle
C)soft square
D)changing

Accepted Answer

The company's recognition of the need for change and admission that current strategies are not working indicates the unfreezing phase of organizational change, where an organization realizes the need for change and begins the process of preparing for it. The other choices (B, C, D) are not relevant to the given scenario.

Question 14

A company revises its pay grades to motivate its employees. The details of the revised pay grades are distributed to the employees through a memo or a post on the company's intranet site. This is an example of _________.
A)generating urgency
B)building a guiding coalition
C)creating a response profile
D)communicating a vision

Accepted Answer

This is an example of communicating a vision, as the company is communicating a revised pay grade that is intended to motivate employees, which aligns with the company's vision for a more motivated workforce.

Question 15

A software industry implements a new structural change in the corporate hierarchy. Employees are provided with a clear statement of desired outcomes and endpoints for organizational change. This is an example of _________.
A)generating urgency
B)building a guiding coalition
C)creating a response profile
D)creating a vision

Accepted Answer

Providing a clear statement of desired outcomes and endpoints for organizational change is an example of creating a vision, which is a key step in the change management process. This helps to align employees and stakeholders towards a common goal and provides direction for the change effort.

Question 16

Which of the following statements is true of the unfreezing phase of organizational change?
A)It allows organizations to maintain the progress they made through change.
B)It means moving from one set of behaviors and activities to another.
C)It is the phase where an organization engages in a trial and error process.
D)It provides the fundamental motivation for change.

Accepted Answer

The unfreezing phase of organizational change provides the fundamental motivation for change. It is the phase where the organization acknowledges the need for change and decides to move towards it. Option A is incorrect as the unfreezing phase is the first step towards change and does not involve maintaining progress. Option B refers to the actual change phase, not the unfreezing phase. Option C is incorrect as the trial and error process can occur in any of the phases of change.

Question 17

Walker and Harris are senior research fellows at a global non-profit organization. They are working on a project that studies the growth trend of a multinational corporation, Garcia Inc. When Walker and Harris decide to consolidate their study findings, Walker is of the opinion that Garcia is in the 'change process' phase, while Harris believes that the company is in the "refreeze" phase. Which of the following statements, if true, would strengthen Harris' belief?
A)Garcia Inc. publicly admits that the current situation is not working.
B)Garcia Inc. formalizes and institutionalizes its new growth strategies.
C)Garcia Inc. adopts a trial and error method to decide on the best growth strategy.
D)Garcia Inc. decides to adapt to its environment and learn new growth-inducing behaviors.

Accepted Answer

The "refreeze" phase is characterized by formalizing and institutionalizing new growth strategies. Therefore, if Garcia Inc. is actually doing so, it strengthens Harris' belief that the company is in this phase. The other options do not necessarily indicate that the company is in the "refreeze" phase.

Question 18

Richardson Corp., a biotechnology company, wants to hire people who have the abilities to perform tasks, maintain interpersonal relationships, and focus on values of the organization. In the context of the 7 S model of organizational alignment, which of the following best exemplifies Richardson's approach?
A)Scorecard
B)Hard triangle
C)Guiding coalition
D)Soft square

Accepted Answer

The 7 S model includes seven elements of organizational alignment: strategy, structure, systems, shared values, style, staff, and skills. These elements are often represented by a diagram with a hard triangle and a soft square. The hard triangle includes strategy, structure, and systems, which are the tangible, measurable aspects of the organization. The soft square includes shared values, style, staff, and skills, which are the intangible, cultural aspects of the organization. Richardson's approach focuses on the soft square elements, particularly shared values, by seeking employees who can perform tasks, maintain interpersonal relationships, and align with the values of the organization. Therefore, the best choice is D, soft square.

Question 19

RandallCollins Inc., a wholesale fuel distributor, develops a new strategy that creates and sustains a competitive advantage in its target markets. However, it aims at making this alteration a part of its operations. Which of the following phases of organizational change is exemplified in this case?
A)Unfreezing
B)Hard triangle
C)Changing
D)Refreezing

Accepted Answer

The "Changing" phase involves implementing new strategies or processes to create and sustain competitive advantages, which aligns with RandallCollins Inc.'s actions.

Question 20

MorrisWhitaker Inc., a metallurgical firm, wants to create a new production plan. This step involves formalizing and institutionalizing new behaviors, methods, processes, or routines. This is an example of the ________ phase of organizational change.
A)unfreezing
B)monitoring
C)changing
D)refreezing

Accepted Answer

The formalizing and institutionalizing of new behaviors, methods, processes, or routines is part of the refreezing phase of organizational change. This phase involves solidifying and reinforcing the changes made in the changing phase, to ensure they become part of the organization's culture and are sustained over time.

Quiz 12: Implementing Strategy

Noel, the CEO of a firm operating in the electronics industry, wants to change the environmental trends, store keeping facilities, and distribution strategy by creating a new plan for the production plant immediately. This need for change can be achieved by _________.

When an organizational element or practice is made so essential that its value is taken for granted, it is referred to as _________.

Which of the following statements is true of the refreezing phase of organizational change?

Gonzalez Inc., a leather-processing company, realizes that the current strategies have decreased the productivity. It makes a clear break with past actions and develops new strategies to be successful. Which of the following phases of organizational change is best exemplified in this case?

Austin Inc., a media firm, wants to link its employees' day-to-day activities to its impact on the overall strategy. Which of the following will help the company in this case?

Which of the following statements is true of the changing phase of organizational change?

Which of the following statements is true about the principle of line of sight?

The CEO of a well-established firm stresses on the need for change in the production pattern for the betterment of the company. He is supported by a group of influential people from all levels in the organization who work to lead the change effort. This is an example of _________.

Rimezine Inc., a pharmaceutical company, incurred losses in the current quarter due to low customer demand. It recognized and publicly admitted that the current strategies of the company are not producing acceptable results. The company is in the ________ phase of organizational change.

A company revises its pay grades to motivate its employees. The details of the revised pay grades are distributed to the employees through a memo or a post on the company's intranet site. This is an example of _________.

A software industry implements a new structural change in the corporate hierarchy. Employees are provided with a clear statement of desired outcomes and endpoints for organizational change. This is an example of _________.

Which of the following statements is true of the unfreezing phase of organizational change?

MorrisWhitaker Inc., a metallurgical firm, wants to create a new production plan. This step involves formalizing and institutionalizing new behaviors, methods, processes, or routines. This is an example of the ________ phase of organizational change.