Question 1

Technical risk is the only risk type that IT project managers must address.

Accepted Answer

IT project managers must also address schedule risk, budget risk, scope creep risk, and staffing risk, among others. All of these risks can have a significant impact on the success or failure of an IT project.

Question 2

The goal to successful product innovation is talent.

Accepted Answer

Talent is one of the key factors in driving successful product innovation, as it enables individuals or teams to come up with creative and effective solutions to complex problems. However, there are other factors such as market research, customer insights, funding, and technology that also play a crucial role in the innovation process.

Question 3

Reverse engineering involves taking an existing system and extracting its underlying business process.

Accepted Answer

Reverse engineering involves analyzing an existing system to understand its structure, function, and operation in order to replicate or improve upon it. This often involves identifying the business process that the system supports and mapping out the steps and interactions involved.

Question 4

For large scale IT projects, it is helpful to have a project steering committee to provide oversight.

Accepted Answer

A project steering committee comprised of senior executives can help to ensure that the project is aligned with organizational goals, stays on track, and addresses any issues or risks.

Question 5

Risk analysis is a key part of IT project management.

Accepted Answer

Risk analysis helps identify potential risks and their impact on the project. It allows project managers to develop strategies to mitigate those risks and ensure the project's success.

Question 6

The goal of infrastructure management is to reduce costs.

Accepted Answer

The goal of infrastructure management is to optimize the use of resources and improve efficiency in order to reduce costs.

Question 7

When project managers are managing projects their focus should be on the date that tasks are completed rather than the percentage of the overall project that has been completed.

Accepted Answer

The completion date of tasks is more important than the overall percentage of project completion as it allows for better tracking of progress and ensures timely completion of the project.

Question 8

IT project management is a continuous process and as such does not have a clearly defined beginning and end.

Accepted Answer

IT project management, like other forms of project management, is defined by having a specific beginning and end, marked by the initiation and closure phases of a project.

Question 9

Although most IT projects fail, most ERP projects are successful because they are packaged systems.

Accepted Answer

ERP projects, like other IT projects, have a high failure rate due to complexities in customization, integration, and change management, despite being packaged systems.

Question 10

A project charter should contain a brief background of the project and the business objectives to be achieved.

Accepted Answer

A project charter should include a brief description of the project, its goals, objectives, and expected outcomes. It is a document that outlines the scope, objectives, and stakeholders of the project, and provides a high-level view of the project's purpose and goals.

Question 11

The best way to upgrade legacy systems is to re-architect them.

Accepted Answer

The best way to upgrade legacy systems depends on various factors including the system's current state, business requirements, budget, and desired outcomes. Re-architecting is one approach among others like re-platforming, refactoring, or even retaining with minor updates.

Question 12

IT Project Management is 10 good business practice and 90 percent common sense.

Accepted Answer

IT Project Management involves a mix of specialized knowledge, methodologies (like Agile, Scrum, Waterfall), tools, skills, and best practices to meet project objectives, which goes beyond common sense.

Question 13

The only way to determine system benefits is to measure organizational performance.

Accepted Answer

System benefits can be determined through various methods besides measuring organizational performance, such as user satisfaction surveys, cost-benefit analysis, and system usage metrics.

Question 14

Once the change agents have determined that the project scope has been met, the change management process is complete.

Accepted Answer

The change management process is not complete until the change has been successfully implemented and integrated into the organization. Ongoing monitoring and evaluation of the change may also be necessary to ensure its continued success.

Question 15

The most contentious part of most IT projects is the costs and benefits.

Accepted Answer

The costs and benefits are often the subject of debate and negotiation between stakeholders, and can be a major source of disagreement during the planning and execution of IT projects.

Question 16

One of the most sought-after skills in system development is project management.

Accepted Answer

Project management is crucial in system development as it helps to ensure that projects are completed on time, within budget, and meet the requirements of stakeholders. Good project management skills can also help to mitigate risks, manage resources effectively, and ensure that the final product is of high quality.

Question 17

Project management is static; one approach is used for all projects.

Accepted Answer

Project management is not static and requires tailored approaches based on the specific needs of each project. Different projects may have varying requirements, constraints, and stakeholders, which cannot be addressed using a one-size-fits-all approach. Effective project management requires flexibility, adaptability, and a deep understanding of the unique characteristics of each project.

Question 18

The goal of customer relationship management is product flexibility.

Accepted Answer

The goal of customer relationship management is to build and maintain strong relationships with customers by understanding their needs and providing personalized service, not product flexibility.

Question 19

IT project sponsors are almost always the CIO of an organization.

Accepted Answer

While the CIO may often be involved in IT projects and may be a sponsor for some, it is not always the case that they are the sole sponsor. IT projects may also have sponsors from other parts of the organization or external stakeholders.

Question 20

Cost and benefits for most IT projects are calculated at the beginning of the project because they remain static throughout the life of the project.

Accepted Answer

Cost and benefits for IT projects may change throughout the life of the project due to various factors such as changes in scope, unexpected events, and external market conditions. Therefore, it is important to regularly review and update cost and benefit analysis throughout the project to ensure accurate decision making.

Quiz 10: Management Issues in System Development