Although Eric is a highly successful sales representative for Underwood Chemicals, lately he has been experiencing some performance issues. He "choked" in an important meeting, and as a result failed to close a big contract for the firm, and since then he has suffered a crisis of confidence. Now Ross, his immediate supervisor and an experienced salesman for the company, is working directly with Eric to help him get to his full potential. This is an example of
A)coaching.
B)reflection.
C)heuristics.
D)pedagogy.
E)filtering.

Question

Quizplus · Accepted Answer

This scenario describes coaching, which is a process where a more experienced individual helps a less experienced individual improve their skills, knowledge, and performance. Ross, Eric's supervisor, is working with Eric to help him overcome his performance issues and regain confidence, which is an example of coaching. Reflection refers to the process of thinking about one's experiences, heuristics are mental shortcuts or rules of thumb used to solve problems, pedagogy refers to the methods used to teach, and filtering is the process of selectively choosing information.

Although Eric Is a Highly Successful Sales Representative for Underwood