Question 1

When Janet sends out an e-mail to her subordinates, asking anyone who is interested in earning overtime hours during the holiday weekend to reply to her, it is an example of ________ communication.

Accepted Answer

Janet's email is an example of two-way communication because she is initiating a message to her subordinates and asking for a response, thereby facilitating a two-way exchange of information.

Question 2

Noise in communication is

Accepted Answer

Noise in communication refers to anything that interferes with the accurate transmission or reception of a message. This can include static on a phone line, distractions in the environment, or even cultural differences that make it difficult to understand certain words or phrases. Noise can make it difficult for the intended message to be received and understood as intended.

Question 3

Will said to his division manager, "Ray, if we win the Jones contract next year, my business unit will contribute a profit of $1.5 million to your division. But, the odds of us winning the contract are very, very small, so my annual plan should assume a profit of $0.8 million, which is still a record high number for us. That is much more realistic, but still challenging." "Great," said Ray, "I'll put you down for $1.5 million." Will left the meeting, frustrated that Ray appeared to ignore him. Ray was guilty of

Accepted Answer

Ray was filtering Will's message by only focusing on the highest number mentioned, rather than acknowledging the more realistic and achievable number.

Question 4

In communication theory, filtering is the process of

Accepted Answer

Filtering refers to the intentional withholding, ignoring, or distorting of information by the sender before it is sent to the receiver. This may happen due to various reasons such as fear of negative consequences, desire to manipulate or influence the receiver, lack of trust, or simply a lack of interest. The result of filtering is that the receiver receives a message that is incomplete, inaccurate, or biased.

Question 5

Lin sent a report via an e-mail to Aisha, her manager, updating her on the status of a project she has been working on. Aisha in return has replied that she has received the report and is happy with Lin's progress. This situation best exemplifies ________ communication.

Accepted Answer

This situation exemplifies two-way communication because there is an exchange of information between Lin and Aisha, with Lin sending a report and Aisha responding with feedback.

Question 6

In order for two-way communication to occur, the receiver must

Accepted Answer

In two-way communication, both the sender and the receiver must participate in the exchange of information. This includes the receiver providing feedback, and the sender being receptive to that feedback. Without this exchange, communication can become ineffective and one-sided. Therefore, option C is the correct choice as it emphasizes the importance of both parties exchanging feedback.

Question 7

Straight talk is the norm in communication among top-level managers.

Accepted Answer

While straight talk can be valued, communication styles among top-level managers can vary widely depending on the organizational culture, individual personalities, and situational context.

Question 8

"Why did the CEO send out a company-wide e-mail reminding us of our need to be confidential about our work for our clients?" asked Francie. Her manager replied, "Because one of our employees was overheard, by a client in a public setting, talking about the client's confidential information. And the client reported this problem to our CEO." The e-mail that the CEO sent is an example of ________ communication.

Accepted Answer

The e-mail is a one-way communication because it came from the CEO to the employees and did not involve any response or interaction from the employees.

Question 9

A boundaryless organization is one in which there are few major obstacles to information flow.

Accepted Answer

A boundaryless organization is designed to have few barriers to communication and information sharing between departments, levels, and functions. This helps to promote collaboration, innovation, and efficiency within the organization.

Question 10

For managers, listening is critical, and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Accepted Answer

Listening is an important skill for managers as it helps them understand the needs and ideas of their employees. If managers fail to listen, employees may feel undervalued, unappreciated, and may even leave the organization. Therefore, it is important for managers to actively listen to their employees to build stronger relationships and foster a positive work culture.

Question 11

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.

Accepted Answer

Frederick Taylor's scientific management focused on optimizing and simplifying jobs to increase productivity, rather than sharing financial and operational information with employees as in open-book management.

Question 12

Among the important components of the communication process is

Accepted Answer

Decoding refers to the process of interpreting and making sense of the message received. It is an important component of communication as it ensures that the intended message is understood correctly.

Other options:
A) Enquiry: This refers to asking questions and seeking information. While it can be a part of the communication process, it is not a necessary component.
B) Instrumentality: This refers to the tools or channels used to transmit the message. While it is important to choose appropriate instruments, it is not a necessary component of communication.
D) Expectancy: This refers to the sender's expectation of how the receiver will respond to the message. While it can influence the communication process, it is not a necessary component.
E) Modulation: This refers to the way in which the message is changed or altered before transmission. While it can be important in certain contexts, it is not a necessary component of communication.

Question 13

Interference in the communication process that blocks perfect understanding is referred to as

Accepted Answer

Noise refers to any type of interference or disruption in the communication process that blocks the perfect understanding of the message being conveyed. It can be external, such as loud traffic outside the window, or internal, such as distractions and preconceived ideas in the receiver's mind. Distortion, pitch, infiltration, and clutter can all potentially contribute to noise in the communication process.

Question 14

An example of one-way communication is a(n)

Accepted Answer

The announcement on a bulletin board is an example of one-way communication because it is a message that is being delivered to an audience without any expectation of immediate feedback or response. The other options all involve some level of back-and-forth exchange or dialogue, whether it be through spoken conversation (telephone or videoconference), written correspondence (e-mails), or a request for answers, which implies some sort of response or feedback.

Question 15

In communication theory, perception is the process of

Accepted Answer

Perception refers to the process of receiving and interpreting information. It involves the way individuals select, organize, and interpret information from their environment to make sense of the world around them.

Question 16

A process in which information flows from sender to receiver, with no feedback loop, is referred to as ________ communication.

Accepted Answer

One-way communication is characterized by the absence of a feedback loop. The sender conveys information to the receiver without expecting any response or feedback. This type of communication is common in speeches, lectures, and online articles.

Question 17

When Janet sends out an e-mail to her subordinates reminding them that the offices will be closed for the upcoming holiday weekend and wishes them all a good time with their friends and family, it is an example of ________ communication.

Accepted Answer

This is a one-way communication as Janet is sending out information to her subordinates without expecting a response or feedback from them.

Question 18

Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.

Accepted Answer

Two-way communication allows for feedback and clarification, reducing the likelihood of misunderstandings and errors.

Question 19

An example of two-way communication is a

Accepted Answer

A videoconference is an example of two-way communication because it allows for real-time interaction and exchange of information between two or more parties. Both parties can see and hear each other, and there is a possibility for feedback and clarification. The other options listed are examples of one-way communication where information is transmitted from a sender to a receiver without the ability for immediate response or interaction.

Question 20

An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else.

Accepted Answer

An employee's e-mail in the workplace may be used as evidence in court cases if it is relevant to the case and obtained legally, such as through a subpoena or search warrant. It is not automatically privileged information.

Quiz 15: Communicating