The CEO of Universal Products Group is implementing changes to the company that will be difficult for the employees. The best approach to managing resistance to change would be to ________ the staff about the upcoming changes, before they occur, and to ________ the nature of the changes and their logic.
A)learn from; harmonize
B)educate; minimize
C)educate; communicate
D)vaguely communicate to; not mention
E)freeze; refreeze

Question

Quizplus · Accepted Answer

Educating the staff about the upcoming changes before they occur and communicating the nature of the changes and their logic is the best approach to managing resistance to change. This will help employees to understand why the changes are necessary and how they will impact their work, which can reduce their resistance and increase their acceptance of the changes. Vaguely communicating or not mentioning the changes will likely lead to confusion and distrust among employees. Freezing and refreezing are not relevant to managing resistance to change. Learning from and harmonizing with staff may be helpful, but education and communication are key components of managing resistance to change.

The CEO of Universal Products Group Is Implementing Changes to the Company