Claus manages a large business unit in a global corporation. Recently, the business unit has experienced recruiting failures. Claus needs to change the long-standing recruiting process, although many staff will resist any changes, including Nick, a tremendous talent but a "loose cannon." Nick has been vocal in his criticism of the recruiting program. What is a covert tactic that Claus might successfully employ to change his recruiting program and gain the staff's acceptance of the changes?
A)Design the new program over a weekend, and announce it on Monday, to be effective immediately.
B)Use "new blood" to design and implement the change, not the key stakeholders who are affected by the change.
C)Withhold communication about the nature of the change or its logic.
D)Use co-optation by asking Nick to serve a significant role in the change process.
E)Announce that incentives (promotions and bonuses)will be withheld until all resistance to change ceases.

Question

Quizplus · Accepted Answer

Using co-optation by asking Nick to play a significant role in the change process can not only help gain his support but also influence other staff members who respect Nick's opinions and leadership abilities. This can be a way to bring a vocal critic of the recruiting process on board and create a sense of ownership and collaboration towards the change.

Claus Manages a Large Business Unit in a Global Corporation