As a manager working directly under the company president, Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile, responsive organization. Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy, its customers, and its technology. Chloe then turns her attention to the technology changes that could help her organization become more agile. Among the technology changes her boss could use successfully is
A)total quality management.
B)practicing continuous improvement.
C)customer relationship management.
D)flexible manufacturing.
E)six sigma quality.

Question

Quizplus · Accepted Answer

Flexible manufacturing allows for a company to quickly and efficiently make changes to their production in response to customer demands or market changes. It is a technology change that can contribute to the overall agility of an organization. While total quality management, continuous improvement, customer relationship management, and six sigma quality initiatives are all important for overall organizational effectiveness, they do not necessarily contribute directly to agility.

As a Manager Working Directly Under the Company President, Chloe