In Japanese operations strategy, kaizen refers to
A)zero defects.
B)total quality management.
C)value chain.
D)continuous improvement.
E)buffering.

Question

Quizplus · Accepted Answer

In Japanese operations strategy, kaizen refers to continuous improvement, which refers to the ongoing efforts of improving processes, products, or services through small, incremental changes. Kaizen is a key concept in the Toyota Production System and is based on the idea that small improvements over time can lead to significant gains in efficiency, quality, and customer satisfaction. Kaizen involves all levels of an organization and emphasizes teamwork, communication, and a culture of continuous learning and improvement.

In Japanese Operations Strategy, Kaizen Refers to