Which of the following is not a suggestion for managing queues presented in the textbook?
A) Train your servers to be friendly.
B) Segment the customers.
C) Determine an acceptable waiting time for your customers.
D) Inform your customers of what to expect.
E) Encourage customers to come during slack periods.

Question

Quizplus · Accepted Answer

Determining an acceptable waiting time for customers is more about setting internal standards and expectations rather than managing queues directly. Queue management strategies typically involve actions that directly affect how queues are formed, managed, or perceived by customers, such as training servers, segmenting customers, informing them of wait times, and encouraging visits during less busy periods.

Which of the Following Is Not a Suggestion for Managing