If queues are unavoidable, managers should consider all of the following EXCEPT:
A)occupy customers during the wait
B)provide electronic news displays or videos
C)design queuing to give the impression of constant progress
D)scheduling staff breaks during peak times
E)involve customer in part of the service process during the wait

Question

Quizplus · Accepted Answer

Scheduling staff breaks during peak times may inadvertently lead to longer wait times for customers and should not be considered as a solution for managing queues. Instead, managers should focus on the other options listed to occupy customers during the wait, provide entertainment or information, design queues to give the perception of progress, involve customers in the service process, and other strategies to make the waiting experience more tolerable.

If Queues Are Unavoidable, Managers Should Consider All of the Following