Exceptions involve a group of supplementary services that fall outside the routine of normal service delivery.Which of the following is NOT one of the types of such exceptions?
A)Special requests
B)Problem solving
C)Handling payment
D)Handling complaints
E)Restitution

Question

Quizplus · Accepted Answer

Handling payment is not an exception as it is a routine part of the service delivery process. The other types of exceptions listed, such as special requests, problem solving, handling complaints, and restitution, involve additional services that are not part of the standard service offering.

Exceptions Involve a Group of Supplementary Services That Fall Outside