Question 1

Which model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort, and that it's easy to use. Employee participation in the system's design and implementation also helps.
A) Information Management Model (IMM)
B) Employee Technology Model (ETM)
C) Capability Maturity Model (CMM)
D) Computer Access Model (CAM)
E) Technology Acceptance Model (TAM)

Accepted Answer

The Technology Acceptance Model (TAM) suggests that employee attitudes may change if they perceive that the new system will be useful and easy to use. Employee participation in the system's design and implementation also helps to increase acceptance and adoption of the system.

Question 2

Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks.
A) bichronous
B) monochronous
C) asynchronous
D) synchronous
E) polychronous

Accepted Answer

The term "polychronous" refers to individuals who prefer to work on multiple tasks simultaneously. IM or VOIP would allow them to communicate with others while still being able to focus on multiple tasks at once.

Question 3

Shoshana Zuboff studied how papermakers' jobs were changed by the introduction of computers. What was one of her findings?
A) Web portals were useful in a manufacturing context
B) The workers felt empowered by the technology
C) The workers sabotaged the technology
D) The managers were unable to take their typical shortcuts
E) The workers were no longer able to smell and squeeze the pulp, resulting in lower productivity

Accepted Answer

Zuboff found that the workers were no longer able to rely on their senses of touch and smell, which made them less productive.

Question 4

While there are many advantages to working remotely, there are some potential problems. For example, once work has been successfully performed remotely, a company may find economic reasons to let go of workers and choose to _______ the work abroad.
A) Outplace
B) Offshore
C) Automate
D) Recruit
E) Isolate

Accepted Answer

Offshoring refers to the practice of relocating work and jobs to another country, often for economic reasons such as lower labor costs. This is a potential problem of remote work as companies may choose to offshore the work once they have seen the benefits of remote work. Outplacing, automating, recruiting, and isolating are not directly related to the scenario presented.

Question 5

All of the following are new types of jobs created by the growing reliance on technology EXCEPT:
A) Database administrator
B) Web site designers
C) Network security advisor
D) Editors/writers
E) Social media specialists

Accepted Answer

Editors/writers have been around for a long time and are not a new type of job created by technology. The other choices (database administrator, web site designers, network security advisor, social media specialists) are all jobs that have emerged due to the growing reliance on technology.

Question 6

IT has altered employees and the way they work by doing all of the following EXCEPT:
A) Creating new types of jobs
B) Greatly changing day-to-day tasks
C) Supporting new ways to manage talent
D) Needing more technically knowledgeable individuals
E) Providing distinct lines between work and play

Accepted Answer

IT has made it easier to blur the lines between work and play by providing tools such as smartphones, laptops, and remote access to work systems. It has not provided distinct lines between work and play.

Question 7

IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.
A) knowledge
B) IS
C) friendships
D) departments
E) job descriptions

Accepted Answer

The social network analysis tool maps the knowledge and connections of IBM employees, allowing them to find others with particular skills or expertise.

Question 8

Managers in today's global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:
A) Hiring new employees
B) Evaluating an employee's contribution to a team and the company
C) Creating individual-based rewards and compensation policies
D) Setting strategic objectives
E) Supervising employees

Accepted Answer

Setting strategic objectives is not an aspect that necessarily requires rethinking in the context of managing a global, virtual workforce. The fundamentals of setting strategic objectives remain consistent, regardless of whether a workforce is virtual or not. The other options (A, B, C, E) involve direct interactions with employees and their work environment, which are significantly impacted by the virtual and global nature of modern workforces.

Question 9

Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following?
A) More creative solutions.
B) Better compliance with deadlines.
C) Equitable performance management.
D) Tighter security policies.
E) A high degree of self-reliance.

Accepted Answer

Virtual teams with diversity have demonstrated more creative solutions because team members bring different perspectives, experiences, and ideas to the table, leading to more innovative solutions.

Question 10

The Department of Veterans Affairs (VA) realized it did not have adequate policies, education, or technology in place for remote workers when:
A) An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.
B) Because of lack of coordination, all remote workers were not available for an extended period of time.
C) Employees posted sensitive data on a public social networking site.
D) Employees copied sensitive data over an unsecured network.
E) A virus from an employee's remote computer crashed the VA's intranet.

Accepted Answer

The theft of an employee's laptop containing unencrypted sensitive military personnel information highlights a lack of policies and technology in place for remote workers, such as encryption tools and protocols for safeguarding sensitive data when working remotely.

Question 11

Steve works for a pharmaceutical company and he specializes in marketing and sales. He generally works from home. According to the text, what type of worker is Steve?
A) Teleworking
B) Mobile device
C) Global worker
D) Vagabond worker
E) Contract worker

Accepted Answer

Steve works from home, indicating that he is a teleworker, who works remotely using technology to communicate with their colleagues and perform their job duties.

Question 12

Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis?
A) Intranet
B) Wikis
C) VoIP
D) Social networking on mobile devices
E) Talking on mobile phones

Accepted Answer

Social networking on mobile devices is becoming more and more popular both inside and outside organizations and consuming much of our attention on a day-to-day basis.

Question 13

The concept of "jobs" is being replaced with the concept of work, requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT:
A) What work will be performed?
B) Who is going to do the work?
C) Where will the work be performed?
D) When will the work be performed?
E) Who will develop the IS?

Accepted Answer

The question relates to the linking of IS Strategy with the organization's strategy for work, and does not directly involve the development of the IS. Therefore, the answer that is NOT related to this concept is E - Who will develop the IS?

Question 14

What was involved in the American Express BlueWork program?
A) A system that tracks the hours each employee works in a given day
B) Employees are provided with opportunities for flexible arrangements
C) Employees are provided with better office facilities so they stay in the office longer
D) Employees can work on tasks they choose, as long as they are in the office
E) Employees who are wary of newer technologies

Accepted Answer

The American Express BlueWork program involved providing employees with opportunities for flexible arrangements, such as telecommuting and flexible work hours. There is no mention of a system for tracking hours, better office facilities, restrictions on task choice, or targeting employees who are wary of newer technologies.

Question 15

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?
A) communication
B) technology
C) diversity
D) management
E) location

Accepted Answer

Diversity can be a major challenge for virtual team managers as there may be a diverse range of cultural backgrounds, social norms, communication styles, and work ethics. It can be difficult for managers to manage and manipulate the differences between various individuals and groups. Communication, technology, management, and location can also pose challenges, but they can be addressed more easily compared to diversity.

Question 16

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:
A) Ensure employees find the system easy to use
B) Demonstrate that the system will allow them do more or better work for the same amount of effort
C) Train the user on the new system
D) Reward users of the new system
E) Provide minimal rationale for the new system

Accepted Answer

Providing minimal rationale for the new system will not help employees understand why the new technology is necessary and how it will benefit them. This can lead to resistance or lack of interest in the new system. All of the other options listed will help encourage employee acceptance and adoption of the new technology.

Question 17

The qualities found in a successful remote worker include all of the following EXCEPT:
A) Self-discipline
B) Socialized into the corporate culture
C) Self-starter
D) Ineffective communicator
E) Proficient in a wide range of technologies

Accepted Answer

Being an ineffective communicator is not a quality found in a successful remote worker. Effective communication is essential in remote work as it is the primary way to collaborate and ensure everyone is on the same page, especially in virtual work environments. The other options listed, self-discipline, being socialized into the corporate culture, being a self-starter, and proficient in a wide range of technologies, are all necessary qualities for successful remote work.

Question 18

Which one of the following is NOT a factor driving the use of teleworking?
A) Geographic flexibility
B) Higher productivity
C) Higher job satisfaction
D) Lower employee turnover
E) Stronger sense of company culture

Accepted Answer

A stronger sense of company culture is not typically cited as a factor driving the use of teleworking. The other options (A, B, C, and D) are realistic benefits that teleworking can provide.

Question 19

The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.
A) a wiki
B) Groupware
C) RSS (web feeds)
D) Social networking sites
E) a Virtual Private Network

Accepted Answer

A wiki allows for multiple users to collaborate on creating and editing web pages in real-time. They can also link to other resources easily. Groupware, RSS, social networking sites, and virtual private networks do not necessarily offer the same level of collaborative editing capabilities.

Question 20

Which one of the following is a valid statement?
A) The cost to access information has risen.
B) It takes more time to access information.
C) Personal productivity has dropped as a result of technology.
D) Traditional job roles have not changed much as a result of technology.
E) Most jobs today have a significant information systems component.

Accepted Answer

According to the information in the statement, "Most jobs today have a significant information systems component." This means that E is the valid statement. A is incorrect because it states that the cost to access information has risen, while technology has actually made accessing information cheaper and easier. B is incorrect because technology has made accessing information faster. C is incorrect because technology has actually increased personal productivity. D is incorrect because technology has led to changes in job roles, such as the creation of new job titles related to technology.

Quiz 5: Digital Systems and the Design of Work

Which model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort, and that it's easy to use. Employee participation in the system's design and implementation also helps.

Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks.

Shoshana Zuboff studied how papermakers' jobs were changed by the introduction of computers. What was one of her findings?

While there are many advantages to working remotely, there are some potential problems. For example, once work has been successfully performed remotely, a company may find economic reasons to let go of workers and choose to _______ the work abroad.

All of the following are new types of jobs created by the growing reliance on technology EXCEPT:

IT has altered employees and the way they work by doing all of the following EXCEPT:

IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.

Managers in today's global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:

Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following?

The Department of Veterans Affairs (VA) realized it did not have adequate policies, education, or technology in place for remote workers when:

Steve works for a pharmaceutical company and he specializes in marketing and sales. He generally works from home. According to the text, what type of worker is Steve?

Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis?

The concept of "jobs" is being replaced with the concept of work, requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT:

What was involved in the American Express BlueWork program?

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:

The qualities found in a successful remote worker include all of the following EXCEPT:

Which one of the following is NOT a factor driving the use of teleworking?

The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.

Which one of the following is a valid statement?