A company keeping its promises and delivering services that are accurate and dependable refers to which basic customer service principle?
A) Recovery
B) Reliability
C) Fairness
D) Wow factor

Question

Quizplus · Accepted Answer

Reliability refers to the consistency and accuracy of the services provided by the company. It is important for a company to keep its promises and deliver reliable services to build trust and loyalty among the customers. Recovery, Fairness, and Wow factor are also important customer service principles, but they are not directly related to the accuracy and dependability of the services provided.

A Company Keeping Its Promises and Delivering Services That Are