An audit that allows the organization to review its current customer service measures, policies, and practices is referred to as?
A) An external customer service audit
B) An internal customer service audit
C) A retroactive customer service audit
D) A comprehensive customer service audit

Question

Quizplus · Accepted Answer

An internal customer service audit allows the organization to review its own policies, measures, and practices related to customer service. External audits are conducted by third-party organizations, a retroactive audit looks at past performance, and a comprehensive audit may include other areas beyond customer service.

An Audit That Allows the Organization to Review Its Current