A major Internet provider provides technical support assistance via Twitter. This provider is using what type of customer relationship program initiative?
A) Engaging customers using social media
B) Product customization
C) Customer loyalty program
D) Product placement program

Question

Quizplus · Accepted Answer

The major internet provider is using social media, specifically Twitter, to engage with customers and provide technical support assistance, indicating the use of an engaging customers using social media initiative.

A Major Internet Provider Provides Technical Support Assistance Via Twitter