How are organizations using teams to help increase customer satisfaction?
A)By instituting a system of increased formalization throughout the organization
B)By training teams to meet the needs of specific customers
C)By creating more autonomous units
D)By taking indirect responsibility for service quality
E)By ensuring ideal solutions for all customer issues

Question

How are organizations using teams to help increase customer satisfaction?
A)By instituting a system of increased formalization throughout the organization
B)By training teams to meet the needs of specific customers
C)​By creating more autonomous units
D)By taking indirect responsibility for service quality
E)By ensuring ideal solutions for all customer issues

Quizplus · Accepted Answer

Organizations are using teams to help increase customer satisfaction by training teams to meet the needs of specific customers. By understanding the unique needs of each customer, teams can provide more personalized and effective solutions, ultimately leading to higher customer satisfaction.

How Are Organizations Using Teams to Help Increase Customer Satisfaction