Question 1

There are eight general steps for organizational development intervention. The first step is _____.
A)pioneering
B)inception
C)introduction
D)entry
E)startup

Accepted Answer

The first step in organizational development intervention is entry, which involves establishing a relationship between the consultant and the organization. This involves identifying organizational goals, defining the scope of the intervention, and building rapport with key stakeholders.

Question 2

Given the nature and demands of technology cycles and innovation streams, identify the two types of change that companies need to be able to manage. What are the approaches most appropriate for managing each type of change?

Accepted Answer

The answer of Given the nature and demands of technology...

Question 3

How are technology cycles and innovation streams related?

Accepted Answer

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Question 4

The format war between HD-DVD and Blu Ray was preceded by a nearly identical competition between DVD and DIVX. While DVD technology was used by a variety of manufacturers (including Sony and RCA), DIVX was a proprietary format developed by Circuit City. Both formats could play DVD movies, which cost about $30 each. However, DIVX movies (which could be played only on a DIVX player and not on a DVD player) could be purchased for $5 and viewed for 24 hours, with the ability to renew (including perpetual viewing) at a reasonable charge and a telephone call. Circuit City believed that consumers beginning to buy video disk players and disks would prefer its format since the disks were less expensive and offered convenience similar to a rental with the option of a purchase (conveniently by telephone from home) at a later date. But the DIVX format never took off, and in mid-1999, Circuit City announced that it was being discontinued. This left DVD as the dominant format for videodisks. By late 2008, Circuit City stores were bankrupt and closed. Relate this example to the model of an innovation stream and corporate attempts to gain competitive advantage through technological innovation. Explain how this competition in formats between DVD and DIVX fits the model of the innovation stream.

Accepted Answer

The answer of The format war between HD-DVD and Blu...

Question 5

What are creative work environments? What does a manager need to do to develop and manage creative work environments?

Accepted Answer

The answer of What are creative work environments? What does...

Question 6

Organizational development _____.
A)takes a short­range approach to change
B)creates change by coercing workers and managers to change ideas, beliefs, and behaviors
C)assumes that top management support is only optional for change
D)emphasizes employee participation in diagnosing, solving, and evaluating problems
E)emphasizes resistance forces

Accepted Answer

Organizational development emphasizes employee participation in diagnosing, solving, and evaluating problems. A short-range approach to change, coercing workers and managers to change ideas and beliefs, and assuming top management support are not characteristics of organizational development. While resistance forces may be considered in the change process, they are not emphasized as a main focus in organizational development.

Question 7

Mark was the person who was in charge of the plan to reinvent Supernova Automobiles. He played a major role in making a shift to building solar- powered automobiles from making regular fuel-powered cars. Mark was a(n) ____.
A)change ombudsman
B)staff moderator
C)mediator
D)change agent
E)resistance force

Accepted Answer

Mark was the driving force behind the change to solar-powered automobiles, making him a change agent. He was not a mediator or staff moderator, as he was not simply facilitating communication between different parties. He was not a resistance force, as he was actively advocating for the change. While a change ombudsman may be involved in managing change, this is not a common term and it is not clear from the context whether this applies to Mark's role.

Question 8

Differentiate between the experiential and compression approaches to innovation. What is the single component that both approaches have in common?

Accepted Answer

The answer of Differentiate between the experiential and compression approaches...

Question 9

In the context of organizational development interventions, the purpose of _____ interventions is to change the character and performance of an organization, business unit, or department.
A)coercion
B)person­focused
C)​large­system
D)unit­focused
E)hierarchy­focused

Accepted Answer

The answer of In the context of organizational development interventions,...

Question 10

What are innovation streams? Describe a typical innovation stream.

Accepted Answer

The answer of What are innovation streams? Describe a typical...

Question 11

Explain how the concept of innovation streams relates to the concept of sustainable competitive advantage. Give an example of how this occurs in the business world.

Accepted Answer

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Question 12

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?
A)Mentoring
B)Arbitration
C)Negotiation
D)Coercion
E)Reinforcement modification

Accepted Answer

Coercion should only be used as a last resort or under crisis conditions as it involves forcing individuals to comply with change through threats or punishment. This can damage trust within the organization and may result in more resistance in the long run. It is important to try other methods such as negotiation, mentoring, and reinforcement modification before resorting to coercion.

Question 13

Briefly describe the typical pattern of a technology cycle that occurs during technological innovation.

Accepted Answer

The answer of Briefly describe the typical pattern of a...

Question 14

According to Kurt Lewin, during the _____ stage of managing organizational change, workers and managers alter their behavior and work practices.
A)change intervention
B)change inertia
C)unfreezing
D)refreezing
E)change mobilization

Accepted Answer

During the change intervention stage, workers and managers alter their behavior and work practices as part of implementing new ways of operating. This stage is focused on enacting the changes planned during the unfreezing stage and before the refreezing stage, where the changes are solidified into the organization's culture.

Question 15

Which of the following is NOT one of the basic methods for managing resistance to change?
A)Education and communication
B)Participation
C)Micromanagement
D)Negotiation
E)Coercion

Accepted Answer

Micromanagement is not one of the basic methods for managing resistance to change. The basic methods are education and communication, participation, negotiation, and coercion. Micromanagement is a management style that involves closely overseeing and controlling the work of subordinates, which is not directly related to managing resistance to change.

Question 16

When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change?
A)Education and communication
B)Participation
C)Negotiation
D)Coercion
E)Change manipulation

Accepted Answer

When resistance to change is based on insufficient, incorrect, or misleading information, the best approach that a manager can use to manage resistance to change is education and communication. This involves providing employees with accurate and complete information about the change, its rationale, and its benefits. By doing so, employees can overcome their resistance and better understand how the change will benefit them and the organization as a whole. This approach also helps to build trust and credibility between management and employees, which can lead to a more effective implementation of the change.

Question 17

_____ is defined as a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance.
A)S­curve pattern of innovation
B)​Organizational development
C)Experiential approach to innovation
D)Incremental change
E)Compression approach to innovation

Accepted Answer

The answer of _____ is defined as a philosophy and...

Question 18

The General Electric workout is a special kind of ____.
A)activity­oriented change
B)results­driven change
C)generational change
D)coercion­driven change
E)resources­driven change

Accepted Answer

The General Electric workout is a special kind of results-driven change, designed to quickly identify and eliminate unnecessary processes and tasks in an organization, thereby improving its efficiency and effectiveness.

Question 19

A(n) ____ is the individual who is formally in charge of guiding a change effort.
A)change ombudsman
B)staff moderator
C)change mentor
D)change agent
E)intrapreneur

Accepted Answer

A change agent is someone who is formally tasked with guiding a change effort. They are responsible for leading and coordinating the change process, and ensuring that it is successful. The other options (change ombudsman, staff moderator, change mentor, intrapreneur) may be involved in the change effort in different ways, but they do not have the same level of formal responsibility as a change agent.

Question 20

Identify and briefly describe the three things that companies need to be good at in order to successfully manage innovation streams. Explain why managing these factors is important. Specify which one of the three might tend to be more influenced by organizational culture and less influenced by a manager's own personal ability.

Accepted Answer

The answer of Identify and briefly describe the three things...

Quiz 7: Innovation and Change

There are eight general steps for organizational development intervention. The first step is _____.

Given the nature and demands of technology cycles and innovation streams, identify the two types of change that companies need to be able to manage. What are the approaches most appropriate for managing each type of change?

How are technology cycles and innovation streams related?

What are creative work environments? What does a manager need to do to develop and manage creative work environments?

Organizational development _____.

Mark was the person who was in charge of the plan to reinvent Supernova Automobiles. He played a major role in making a shift to building solar- powered automobiles from making regular fuel-powered cars. Mark was a(n) ____.

Differentiate between the experiential and compression approaches to innovation. What is the single component that both approaches have in common?

In the context of organizational development interventions, the purpose of _____ interventions is to change the character and performance of an organization, business unit, or department.

What are innovation streams? Describe a typical innovation stream.

Explain how the concept of innovation streams relates to the concept of sustainable competitive advantage. Give an example of how this occurs in the business world.

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

Briefly describe the typical pattern of a technology cycle that occurs during technological innovation.

According to Kurt Lewin, during the _____ stage of managing organizational change, workers and managers alter their behavior and work practices.

Which of the following is NOT one of the basic methods for managing resistance to change?

When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change?

_____ is defined as a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance.

The General Electric workout is a special kind of ____.

A(n) ____ is the individual who is formally in charge of guiding a change effort.