Question 1

_____ emphasize the activities through which work gets done in the organization.
A)​​Organizational cultures
B)​​​Organizational hierarchies
C)​​Organizational dynamics
D)Organizational structures
E)Organizational processes

Accepted Answer

Organizational processes refer to the specific activities or procedures used to carry out work within an organization. This includes how tasks are assigned, coordinated, and completed, as well as how decisions are made and communication occurs. Emphasizing organizational processes can help improve efficiency, effectiveness, and overall performance within the organization.

Question 2

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

Accepted Answer

The answer of A virtual organization is an organization that...

Question 3

Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise.
A)product departmentalization
B)customer departmentalization
C)geographic departmentalization
D)functional departmentalization
E)hierarchical departmentalization

Accepted Answer

Functional departmentalization is organized by areas of expertise, such as marketing, finance, or operations. One disadvantage is the difficulty in cross-departmental coordination because each department operates as a separate unit with its own goals and objectives. It can also lead to slow decision making since decisions have to be made at each level before moving up the hierarchy. Additionally, managers and workers may have narrow experience and expertise because they focus on their functional area and may not have exposure to other areas of the organization.

Question 4

The primary disadvantage of customer departmentalization is:
A)its overemphasis on customer needs.
B)that it leads to duplication of resources.
C)that it organizes work based on business functions solely.
D)its overspecialization of managers and workers.
E)its inability to solve problems for specific customers.

Accepted Answer

Customer departmentalization can lead to duplication of resources and inefficiency as each department focuses only on its assigned customer group. This can result in wasted resources and increased costs for the organization.

Question 5

Identify a true statement about functional departmentalization.
A)Companies tend to use functional departmentalization when they are small or just starting out.
B)Functional departmentalization is the least commonly used organizational structure.
C)All functionally departmentalized companies have the same functions.
D)The functional departments in a company that use functional structure are independent of the industry the company is in.
E)Functional departmentalization enables easy cross­ department coordination.

Accepted Answer

Functional departmentalization is often used by companies when they are small or just starting out because it allows for a clear division of tasks according to function (e.g., marketing, finance, HR), which can be easier to manage and more efficient for smaller operations.

Question 6

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

Accepted Answer

A virtual organization is a collection of individuals and/or organizations who collaborate and share resources, but are not bound by physical or geographical limitations. They often use technology to connect and communicate with each other, and may work together on projects or share information and expertise.

Question 7

Bridget's Gift Store has four departments. These departments are grouped as flowers and gifts, cards and e-cards, Bridget's collectibles, and Photo albums and scrapbooks. Bridget's Gift Store most likely uses _____.
A)matrix departmentalization
B)product departmentalization
C)customer departmentalization
D)geographic departmentalization
E)functional departmentalization

Accepted Answer

Bridget's Gift Store uses product departmentalization, where each department is focused on a different product category.

Question 8

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

Accepted Answer

Empowered employees have a sense of ownership and control over their work, which can lead to suggestions for process improvements, increased collaboration and communication, and a willingness to take on additional responsibilities. This can ultimately lead to positive changes in organizational processes.

Question 9

Functional departmentalization can be most accurately defined as:
A)organizing work and workers into separate units responsible for particular kinds of customers.
B)​organizing work and workers into separate units responsible for particular business operations or areas of expertise.
C)organizing work and workers into separate units responsible for doing business in particular geographic areas.
D)organizing work and workers into separate units responsible for producing particular products or services.
E)a hybrid structure in which two or more forms of departmentalization are used together.

Accepted Answer

The answer of Functional departmentalization can be most accurately defined...

Question 10

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients by using _____.
A)matrix departmentalization
B)product departmentalization
C)customer departmentalization
D)geographic departmentalization
E)functional departmentalization

Accepted Answer

Customer departmentalization allows for the organization to separate clients based on their specific needs and tailor their services accordingly. This is particularly useful for larger accounting agencies that deal with a wide range of clients, including households, businesses, and governments. By having separate departments focused on each type of client, the agency can provide more personalized and efficient service. Matrix departmentalization involves combining different types of departmentalization, product departmentalization is based on specific products or services offered, geographic departmentalization groups based on location, and functional departmentalization is based on specialized functions within the organization. While these other types of departmentalization may also be used by accounting agencies, customer departmentalization is the most relevant to the scenario described.

Question 11

Which of the following is NOT a characteristic of functional departmentalization?
A)It allows work to be done by highly qualified specialists.
B)It lowers costs by reducing duplication.
C)It produces managers with broader experience and expertise.
D)It complicates coordination between departments.
E)It organizes workers into separate units responsible for performing particular business functions.

Accepted Answer

Functional departmentalization groups employees based on their work roles and the tasks they perform for the organization. This structure tends to create departments such as marketing, finance, human resources, etc., where specialists in these areas work. While it has several advantages, such as operational efficiency and the development of specialist skills (A, B, E), and can lead to issues with inter-departmental coordination (D), it does not inherently produce managers with broader experience and expertise. In fact, it often results in managers and employees who are highly specialized in their functional areas rather than having a broad range of experience across different functions.

Question 12

Which of the following statements about functional departmentalization is true?
A)It allows work to be done by highly qualified specialists.
B)It increases costs by reducing duplication.
C)It complicates communication and coordination for departmental managers.
D)It requires all functionally departmentalized companies to have the same functions.
E)It eases out cross­department coordination.

Accepted Answer

Functional departmentalization groups employees by areas of expertise, allowing work to be done by specialists who have a high level of knowledge and skills in their particular area. This can increase efficiency and productivity within the department.

Question 13

Amethyst Inc. is a manufacturer of acrylic and latex gloves. It sells the gloves to medical laboratories, chemical factories, micro-tech equipment manufacturing companies, and cleaning services. The work and workers at Amethyst Inc. are organized to better satisfy the needs of each of its four target markets. As such, Amethyst Inc. most likely uses _____.
A)matrix departmentalization
B)product departmentalization
C)customer departmentalization
D)geographic departmentalization
E)functional departmentalization

Accepted Answer

Amethyst Inc. uses customer departmentalization, as it has organized its work and workers to better satisfy the needs of each of its four target markets. This means that the company has divided its workforce and resources by the specific needs and demands of its customers.

Question 14

Using reciprocal interdependence, work must be performed in succession because one group or job's outputs become the inputs for the next group or job.

Accepted Answer

Reciprocal interdependence involves a two-way exchange where outputs and inputs are exchanged back and forth between groups or jobs, not in a strict sequence.

Question 15

One of the advantages of a virtual organization is the fact that it allows member companies to share costs.

Accepted Answer

Virtual organizations often allow member companies to share resources and infrastructure, which can lead to cost savings for all parties involved.

Question 16

_____ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
A)Centralization
B)Standardization
C)Departmentalization
D)Authorization
E)Specialization

Accepted Answer

Departmentalization is the process of dividing work and workers into separate units or departments. Each department is responsible for completing a particular set of tasks or functions, and is typically headed by a manager who oversees the work of the department. This approach helps to increase efficiency and coordination within organizations by ensuring that each department is focused on specific goals and objectives.

Question 17

Nikolai & Sons Corp. is subdivided into organizational units called Nikolai & Sons Health Care, which provides general medicines for hospitals; Nikolai & Sons Professional, which provides office supplies for businesses; and Nikolai & Sons Consumer, which sells consumer goods. From this scenario, it can be inferred that Nikolai & Sons Corp. uses _____.
A)​hierarchy​
B)departmentalization
C)​decentralization
D)​job rotation
E)​job enrichment

Accepted Answer

The scenario describes the subdivision of Nikolai & Sons Corp. into different specialized units, which is a form of departmentalization.

Question 18

The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value.
A)organizational hierarchy
B)product management
C)organizational structure
D)product position
E)organizational process

Accepted Answer

The term that best fits the description given is organizational process. This refers to the set of activities, routines, and practices that are used by organizations to transform inputs (such as raw materials, information, or ideas) into outputs (such as products, services, or outcomes) that are valued by customers. Organizational processes can include activities such as product design, production, distribution, marketing, and customer service.

Question 19

Senora is the CEO of a new company called BSL Corp. She has instructed the managers to use the traditional approach to create the organization's structure. What should the managers at BSL Corp. do?
A)Create an organizational structure with vertical and horizontal configurations
B)Use an organizational process to create a matrix design
C)Create a virtual organization
D)Use the organizational structure to control creativity
E)Create a matrix structure that will adhere to the unity of command principle

Accepted Answer

The traditional approach to organizational structure involves creating a hierarchy of authority with vertical and horizontal configurations. This approach emphasizes clear lines of authority and control, which aligns with Senora's instruction to use the traditional approach. The other options, such as creating a matrix structure, virtual organization, or controlling creativity, deviate from the traditional approach.

Question 20

​ACST University is well known for the wide array of courses it offers. It offers courses in fine arts, humanities, science, and management. The university has dedicated divisions for each stream. In management terms, the university uses _____ to manage the different disciplines.
A)reengineering
B)functionalization
C)departmentalization
D)functional empowerment
E)job dissemination

Accepted Answer

The university uses departmentalization to manage the different disciplines. Departmentalization is the process of grouping tasks or activities into separate units or departments within an organization based on their similarity of function. In this case, each division (fine arts, humanities, science, and management) is a separate department within the university.

Quiz 9: Designing Adaptive Organizations

_____ emphasize the activities through which work gets done in the organization.

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise.

The primary disadvantage of customer departmentalization is:

Identify a true statement about functional departmentalization.

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

Bridget's Gift Store has four departments. These departments are grouped as flowers and gifts, cards and e-cards, Bridget's collectibles, and Photo albums and scrapbooks. Bridget's Gift Store most likely uses _____.

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

Functional departmentalization can be most accurately defined as:

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients by using _____.

Which of the following is NOT a characteristic of functional departmentalization?

Which of the following statements about functional departmentalization is true?

Using reciprocal interdependence, work must be performed in succession because one group or job's outputs become the inputs for the next group or job.

One of the advantages of a virtual organization is the fact that it allows member companies to share costs.

_____ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value.

Senora is the CEO of a new company called BSL Corp. She has instructed the managers to use the traditional approach to create the organization's structure. What should the managers at BSL Corp. do?

​ACST University is well known for the wide array of courses it offers. It offers courses in fine arts, humanities, science, and management. The university has dedicated divisions for each stream. In management terms, the university uses _____ to manage the different disciplines.

ACST University is well known for the wide array of courses it offers. It offers courses in fine arts, humanities, science, and management. The university has dedicated divisions for each stream. In management terms, the university uses _____ to manage the different disciplines.