Question 1

Justin McCall is the keynote speaker at his company's annual sales conference. One part of his speech will include 10 keys to success. Since all of these points deal with the same topic, Justin should present them on the same PowerPoint slide.

Accepted Answer

Presenting all 10 keys to success on a single slide can overwhelm the audience and make it difficult to read and retain information. It's better to spread them across multiple slides for clarity and emphasis.

Question 2

Lamar Holten plans to start his presentation for a nonprofit charity program with a startling statistic. This is usually a poor approach as it may distract the audience.

Accepted Answer

Starting a presentation with a startling statistic can be an effective way to capture the audience's attention and engage them from the beginning.

Question 3

At the beginning of his talk on global warming, Don Olson suggested that the audience ask questions during the presentation. Experts suggest that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation.

Accepted Answer

Don Olson suggested that the audience ask questions during the presentation and experts suggest that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation. Therefore, it is true that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation.

Question 4

Greg Watson, a manager, believes he needs to reorganize the product development teams to prevent stagnation of ideas. He wrote a memo to explain this to the teams. However, Greg is concerned that several developers who like their current assignments will resent his plan. He should describe his proposed changes very early in the message in order to quickly deal with the issues that may cause concern.

Accepted Answer

Greg should first build a case for why the changes are necessary before presenting the proposed changes, to help the team understand the rationale and reduce potential resistance.

Question 5

The ideal way to close a presentation is to summarize the key points of the topic discussed.

Accepted Answer

Summarizing the key points of the topic discussed is an effective way to reinforce the main message and leave a lasting impression on the audience.

Question 6

Businesspeople have a tendency to simply delete emails that don't seem important without even reading them because they receive a large amount of emails on any given day.

Accepted Answer

This is a common behavior among busy professionals who receive a high volume of emails. They may quickly scan the sender and subject line before deciding whether to read or delete the message.

Question 7

In business communication, it is improper to use graphs and charts in PowerPoint presentations.

Accepted Answer

Using graphs and charts in PowerPoint presentations is commonly done in business communication to visualize and communicate data effectively.

Question 8

If the audience is likely to respond negatively to a written message, a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.

Accepted Answer

Beginning the message with the rationale helps the audience understand why the message is being communicated, and may soften any negative reactions they may have to the bottom line.

Question 9

Business writers should consider how the audience will respond to their message­think about how they will feel about the information.

Accepted Answer

Business writers need to consider the audience's perspective and emotions when delivering a message to ensure effective communication.

Question 10

In order to improve audience retention, an effective oral presentation will combine visual and oral elements into one compelling presentation.

Accepted Answer

Combining visual and oral elements is a proven strategy to keep the audience engaged and interested in an oral presentation, which can lead to better retention of the content.

Question 11

Lindsey suspected that her sales team might be suspicious of some proposed new expense account rules, so she started her weekly meeting by describing a situation in which an employee was unable to claim a legitimate reimbursement because of the current policies. She used this anecdote to explain why management believed it was time to try something different. This opening was an effective way to introduce her message.

Accepted Answer

The opening anecdote helped to set up the rationale for the proposed new expense account rules and allowed Lindsey to address any possible concerns or suspicions the sales team may have had.

Question 12

Terra Freeman likes to use slides when delivering a presentation as she is able to read directly from the slides. This is an effective approach since she is able to deliver all of the information on the slides directly to her audience.

Accepted Answer

Depending solely on reading from slides can often result in a monotonous and ineffective presentation, as the audience may become disengaged or find it difficult to follow along. It is important to use slides as visual aids and to supplement them with verbal explanations or examples to ensure maximum impact and understanding for the audience.

Question 13

The best way to determine the appropriate conversational style is to imagine yourself speaking to the recipient of your message.

Accepted Answer

Imagining yourself speaking to the recipient can help you gauge their level of familiarity, formality, and preferred tone, allowing you to tailor your conversational style accordingly.

Question 14

The first sentence of a block paragraph is indented, and the lines within each paragraph are doubled spaced.

Accepted Answer

A block paragraph format typically does not indent the first sentence, and the lines within each paragraph are usually single-spaced, not double-spaced.

Question 15

Proper business communication should always follow well­known grammatical rules, such as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Accepted Answer

While it is important to follow good grammatical structure in business communication, the examples given are actually outdated and overly restrictive rules. Beginning a sentence with "and" or "but" is perfectly acceptable in modern writing, and ending a sentence with a preposition is often more natural and clear than trying to avoid it. Flexibility and clarity should be prioritized over following rigid rules.

Question 16

Juanita is planning to speak to some new employees in her department. She wants to convey a sense of accountability and establish a tone of trust. Given these goals, Juanita should make extensive use of the active voice in her speech.

Accepted Answer

The active voice is more direct and conveys a stronger sense of ownership and responsibility, which aligns with Juanita's goals of conveying accountability and establishing trust.

Question 17

Specific examples and vivid comparisons make it difficult to illustrate the main points of a subject in a verbal presentation.

Accepted Answer

Specific examples and vivid comparisons can help clarify and emphasize the main points, making them more understandable and memorable for the audience.

Question 18

Wayne expects resistance from some members of the sales team when the latest incentive plan is announced. He plans to begin the discussion by reviewing the company's mission and strategic goals. This is an example of an effective opening to his presentation.

Accepted Answer

The answer of Wayne expects resistance from some members of...

Question 19

In business communication, it is acceptable to use split infinitives in sentences such as "Try to effectively film the next scene."

Accepted Answer

Split infinitives are generally considered acceptable in modern business communication. The sentence "Try to effectively film the next scene" is an example of a split infinitive, where the adverb "effectively" splits the infinitive "to film".

Question 20

Studies suggest that after three days, individuals retain approximately 65 percent of the information received from a combined visual and oral presentation.

Accepted Answer

Studies have shown that people retain about 65% of information presented in a combination of visual and oral format after three days.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

Justin McCall is the keynote speaker at his company's annual sales conference. One part of his speech will include 10 keys to success. Since all of these points deal with the same topic, Justin should present them on the same PowerPoint slide.

Lamar Holten plans to start his presentation for a nonprofit charity program with a startling statistic. This is usually a poor approach as it may distract the audience.

At the beginning of his talk on global warming, Don Olson suggested that the audience ask questions during the presentation. Experts suggest that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation.

The ideal way to close a presentation is to summarize the key points of the topic discussed.

Businesspeople have a tendency to simply delete emails that don't seem important without even reading them because they receive a large amount of emails on any given day.

In business communication, it is improper to use graphs and charts in PowerPoint presentations.

If the audience is likely to respond negatively to a written message, a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.

Business writers should consider how the audience will respond to their messagethink about how they will feel about the information.

In order to improve audience retention, an effective oral presentation will combine visual and oral elements into one compelling presentation.

Terra Freeman likes to use slides when delivering a presentation as she is able to read directly from the slides. This is an effective approach since she is able to deliver all of the information on the slides directly to her audience.

The best way to determine the appropriate conversational style is to imagine yourself speaking to the recipient of your message.

The first sentence of a block paragraph is indented, and the lines within each paragraph are doubled spaced.

Proper business communication should always follow wellknown grammatical rules, such as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Juanita is planning to speak to some new employees in her department. She wants to convey a sense of accountability and establish a tone of trust. Given these goals, Juanita should make extensive use of the active voice in her speech.

Specific examples and vivid comparisons make it difficult to illustrate the main points of a subject in a verbal presentation.

Wayne expects resistance from some members of the sales team when the latest incentive plan is announced. He plans to begin the discussion by reviewing the company's mission and strategic goals. This is an example of an effective opening to his presentation.

In business communication, it is acceptable to use split infinitives in sentences such as "Try to effectively film the next scene."

Studies suggest that after three days, individuals retain approximately 65 percent of the information received from a combined visual and oral presentation.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

Justin McCall is the keynote speaker at his company's annual sales conference. One part of his speech will include 10 keys to success. Since all of these points deal with the same topic, Justin should present them on the same PowerPoint slide.

Lamar Holten plans to start his presentation for a nonprofit charity program with a startling statistic. This is usually a poor approach as it may distract the audience.

At the beginning of his talk on global warming, Don Olson suggested that the audience ask questions during the presentation. Experts suggest that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation.

The ideal way to close a presentation is to summarize the key points of the topic discussed.

Businesspeople have a tendency to simply delete emails that don't seem important without even reading them because they receive a large amount of emails on any given day.

In business communication, it is improper to use graphs and charts in PowerPoint presentations.

If the audience is likely to respond negatively to a written message, a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.

Business writers should consider how the audience will respond to their message­think about how they will feel about the information.

In order to improve audience retention, an effective oral presentation will combine visual and oral elements into one compelling presentation.

Terra Freeman likes to use slides when delivering a presentation as she is able to read directly from the slides. This is an effective approach since she is able to deliver all of the information on the slides directly to her audience.

The best way to determine the appropriate conversational style is to imagine yourself speaking to the recipient of your message.

The first sentence of a block paragraph is indented, and the lines within each paragraph are doubled spaced.

Proper business communication should always follow well­known grammatical rules, such as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Juanita is planning to speak to some new employees in her department. She wants to convey a sense of accountability and establish a tone of trust. Given these goals, Juanita should make extensive use of the active voice in her speech.

Specific examples and vivid comparisons make it difficult to illustrate the main points of a subject in a verbal presentation.

Wayne expects resistance from some members of the sales team when the latest incentive plan is announced. He plans to begin the discussion by reviewing the company's mission and strategic goals. This is an example of an effective opening to his presentation.

In business communication, it is acceptable to use split infinitives in sentences such as "Try to effectively film the next scene."

Studies suggest that after three days, individuals retain approximately 65 percent of the information received from a combined visual and oral presentation.

Business writers should consider how the audience will respond to their messagethink about how they will feel about the information.

Proper business communication should always follow wellknown grammatical rules, such as never starting a sentence with the words and or but and never ending a sentence with a preposition.