The Baldrige National Quality Program was established by the Congress to encourage American firms to:
A) get a SWOT analysis done for their organization which, though highpriced, held high value.
B) implement advanced computeraided engineering to improve technological standards.
C) improve the quality of their products so that they could provide greater customer satisfaction.
D) focus on quality improvement in order to improve their global competitiveness.

Question

The Baldrige National Quality Program was established by the Congress to encourage American firms to:
A) get a SWOT analysis done for their organization which, though high­priced, held high value.
B) implement advanced computer­aided engineering to improve technological standards.
C) improve the quality of their products so that they could provide greater customer satisfaction.
D) focus on quality improvement in order to improve their global competitiveness.

Quizplus · Accepted Answer

The Baldrige National Quality Program was established by Congress in order to encourage American firms to focus on quality improvement and achieve competitiveness in the global market. Option A is incorrect as the Baldrige program does not specifically promote SWOT analysis, Option B is incorrect as it is limited to technological standards only, and Option C is partially correct but misses the broader goal of improving global competitiveness.

The Baldrige National Quality Program Was Established by the Congress